Front Desk

Description

At 1Rider, we commit to providing our customers with a high-energy, indoor cycling workout with a killer playlist. Team members bring hustle, heart and grit to our 1Rider community.

We’re seeking a front desk ninja that is professional, detail oriented and passionate about creating positivity for our customers. You must have a love for health and fitness as well as excitement for bringing our riders the best experience every day.

Responsibilities:

• Quickly and efficiently facilitate class check-in.
• Answer and direct phone calls and emails.
• Assist with the training and coaching of new hires for front desk staff.
• Assist Studio Manager in general day-to-day operations of the studio.
• Maintain product knowledge for all studio retail operations.
• Ensure the studio and overall facility remains immaculate at all times, including the stadium, bathrooms, studio locker and lobby areas.
• Ensure the studio is stocked with inventory, supplies, and retail. Responsible for communicating low inventory requests to Studio Manager when goods are low. Supports re-ordering of supplies.
• Be a helpful and friendly resource for any questions and/or inquiries regarding 1Rider classes, memberships and retail offerings.
• Resolve riders’ concerns with the highest level of customer service. Keep the Studio Manager apprised of any conflicts or issues among riders or teammates.
• Maintain product knowledge; provide proper bike set up for all riders, ensuring first time riders receive information on bike set up, studio amenities, etc.
• Responsible for supporting the studio sales revenue goals by selling 1Rider credits and subscription offerings.
• Tour potential members through the studio and connect the guest to the facility, equipment, services and amenities
• Take part in all studio trainings related to bike maintenance and calibration, scheduling software and sales.