At 1Rider, we commit to providing our customers with a high-energy, indoor cycling workout with a killer playlist. Team members bring hustle, heart and grit to our 1Rider community.
We’re seeking a front desk ninja that is professional, detail oriented and passionate about creating positivity for our customers. You must have a love for health and fitness as well as excitement for bringing our riders the best experience every day.
Quickly and efficiently facilitate class check-in.
Answer and direct phone calls and emails.
Assist with the training and coaching of new hires for front desk staff.
Assist Studio Manager in general day-to-day operations of the studio.
Maintain product knowledge for all studio retail operations.
Ensure the studio and overall facility remains immaculate at all times, including the stadium, bathrooms, studio locker and lobby areas.
Ensure the studio is stocked with inventory, supplies, and retail. Responsible for communicating low inventory requests to Studio Manager when goods are low. Supports re-ordering of supplies.
Be a helpful and friendly resource for any questions and/or inquiries regarding 1Rider classes, memberships and retail offerings.
Resolve riders’ concerns with the highest level of customer service. Keep the Studio Manager apprised of any conflicts or issues among riders or teammates.
Maintain product knowledge; provide proper bike set up for all riders, ensuring first time riders receive information on bike set up, studio amenities, etc.
Responsible for supporting the studio sales revenue goals by selling 1Rider credits and subscription offerings.
Tour potential members through the studio and connect the guest to the facility, equipment, services and amenities
Take part in all studio trainings related to bike maintenance and calibration, scheduling software and sales.